Customer Experience Leader (Store Ops)

Five Below; Hummelstown (Dauphin County); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an energetic store leader to supervise and develop crew members, ensuring a fast, friendly checkout and exceptional customer service. You will partner with the store team to recruit, train, and coach staff, while maintaining brand standards for front-end merchandising and stockroom operations.

The role requires a High School Diploma or equivalent, with at least 2 years of management experience, and the ability to work a flexible schedule including weekends and evenings.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking to problem-solve on the floor.
• Maintain composure under pressure during peak hours.

Responsibilities

• Wow customers through personal contact and a fast, friendly check-out.
• Lead assigned store to achieve customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment functions properly and staff are trained.
• Open and close procedures; keep store clean, stocked, and ready for customers.
• Perform store manager duties in their absence; recruit, train, coach, and supervise crew members.
• Collaborate with leadership on merchandising and recovery initiatives.
• Maintain stock room and perform general store maintenance.

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Flexible scheduling

Education

High School Diploma or equivalent

Job description

Five Below is seeking an energetic store leader to supervise and develop crew members, ensuring a fast, friendly checkout and exceptional customer service. You will partner with the store team to recruit, train, and coach staff, while maintaining brand standards for front-end merchandising and stockroom operations.

The role requires a High School Diploma or equivalent, with at least 2 years of management experience, and the ability to work a flexible schedule including weekends and evenings.