Eyewear Retail Sales Leader — Customer Experience Pro

Warby Parker; Montvale (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Paid holidays

Free eyewear

Employee Stock Purchase Plan

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences. You will lead floor selling, front-of-house operations, and team touch-bases when a manager isn’t present, sharing Warby Parker's story and values on the shop floor.

You bring retail experience, 6+ months in a supervisory role, and strong interpersonal skills to deliver top-notch service. You thrive in fast-paced environments and contribute to process improvements.

Qualifications

• Retail experience with customer focus required.
• 6+ months of management or supervisory experience.
• Strong communication and interpersonal skills.
• Entrepreneurial mindset with initiative to improve processes.

Responsibilities

• Lead on-floor selling and front-of-house operations when managers are away.
• Deliver exceptional product knowledge and honest style advice.
• Promote an inclusive, service-minded retail environment.
• Drive process improvements and participate in special projects.

Skills

Retail experience

Supervisory experience

Customer service

Team leadership

Communication

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences. You will lead floor selling, front-of-house operations, and team touch-bases when a manager isn’t present, sharing Warby Parker's story and values on the shop floor.

You bring retail experience, 6+ months in a supervisory role, and strong interpersonal skills to deliver top-notch service. You thrive in fast-paced environments and contribute to process improvements.