Customer Experience Leader - Retail Front End

fivebelow; Danvers (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Five Below is hiring at our Danvers, MA location to lead a high-energy crew in a fast-paced retail environment. You will train, coach, and supervise team members while ensuring excellent customer service at checkout and maintaining store standards.

Role requires a minimum of 2 years in management, strong communication skills, and the ability to multitask in a dynamic setting. Flexible scheduling and a commitment to your team are essential.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew deliver WOW customer service with fast, friendly checkout.
• Lead store to meet customer service score goals provided by the District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Maintain store cleanliness, recovery, and readiness for customers at all times.
• Perform store manager duties in the absence of the Store Manager.
• Recruit, train, coach, and supervise all crew members.
• Coordinate with leadership on merchandising and recovery procedures.
• Handle store maintenance and stock room upkeep.
• Follow corporate communications and store procedures.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is hiring at our Danvers, MA location to lead a high-energy crew in a fast-paced retail environment. You will train, coach, and supervise team members while ensuring excellent customer service at checkout and maintaining store standards.

Role requires a minimum of 2 years in management, strong communication skills, and the ability to multitask in a dynamic setting. Flexible scheduling and a commitment to your team are essential.