Customer Experience Leader: Front-End & Sales

fivebelow; Raritan (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Five Below is seeking a Customer Experience Manager to lead the store team, deliver WOW customer service, and manage front-end operations. You will supervise the Support Lead and cash handling, while modeling the Five Below values and driving sales and CSAT targets.

You will ensure a fast, friendly checkout, maintain store cleanliness, and coach associates to perform duties with accountability and professionalism. This hourly role offers growth in a vibrant, fast-paced environment.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving.

Responsibilities

• Wow the Customer by delivering personal, friendly service.
• Lead Front End Operations and store procedures.
• Coach and train associates to follow SOPs and brand standards.
• Drive sales while controlling expenses and CSAT goals.
• Open/close store and assist in payroll processes and scheduling.

Skills

Leadership

Staff development

Communication

Time management

Ownership

Accountability

Sales driven

Professionalism

Education

High School diploma

Job description

Five Below is seeking a Customer Experience Manager to lead the store team, deliver WOW customer service, and manage front-end operations. You will supervise the Support Lead and cash handling, while modeling the Five Below values and driving sales and CSAT targets.

You will ensure a fast, friendly checkout, maintain store cleanliness, and coach associates to perform duties with accountability and professionalism. This hourly role offers growth in a vibrant, fast-paced environment.