Customer Experience Supervisor - Retail Frontline Leader

The TJX Companies, Inc.; Gainesville (GA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-line associate for HomeGoods in Gainesville, GA. You will promote a highly-satisfied customer experience and train associates, while handling registers and maintaining cash controls.

The role requires flexibility to work evenings and weekends and a commitment to company policies and safety. Join our team in a dynamic retail environment with opportunities to grow, learn, and contribute to a leading off-price retailer.

Qualifications

• High School graduate or equivalent.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly-Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains cash controls including change fund.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.

Skills

Customer service

Interpersonal skills

Teamwork

Cashier/Registers

Coaching/Training

Education

High School diploma

Job description

The TJX Companies, Inc. is seeking a front-line associate for HomeGoods in Gainesville, GA. You will promote a highly-satisfied customer experience and train associates, while handling registers and maintaining cash controls.

The role requires flexibility to work evenings and weekends and a commitment to company policies and safety. Join our team in a dynamic retail environment with opportunities to grow, learn, and contribute to a leading off-price retailer.