Customer Experience Leader — Front-End & Store Ops

Five Below, Inc.; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below, Inc. is seeking a store leadership role in the United States to help run daily operations, optimize customer service, and lead a team of crew members.

The role emphasizes training, recruitment, and maintaining brand standards across front-end operations. The position requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail setting.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers with personal contact and trains crew on best service.
• Leads assigned store to hit customer service score goals set by District Manager.
• Leads front end operations and merchandising to meet brand standards.
• Oversees opening/closing procedures, cleanliness, recovery, and readiness for customers.
• Performs store manager duties in their absence.
• Partners with store manager to recruit, train, coach and supervise crew.
• Reviews corporate communications and responds accordingly.
• Collaborates with leadership on merchandising procedures and World Recovery.
• Maintains store equipment and stock room; manages housekeeping tasks.
• Assists with additional duties as directed by Store Manager.

Skills

Excellent verbal and written comms

Multi-tasking

Creative thinking

Maintains composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below, Inc. is seeking a store leadership role in the United States to help run daily operations, optimize customer service, and lead a team of crew members.

The role emphasizes training, recruitment, and maintaining brand standards across front-end operations. The position requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail setting.