Customer Experience Lead: Front-End & Service

Five Below Inc; Austin (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below Inc. is seeking an at-store supervisor to drive customer service and store standards in a fast-paced environment. You will train crew members, oversee front-end operations, and ensure merchandising and equipment meet brand expectations while managing openings, closings, and daily store readiness.

The role requires at least a high school education, 2+ years of management experience, and strong communication. The position is hourly with potential for growth and travel as needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Skills

Store management

Customer service

Leadership

Multi-tasking

Communication

Creativity

Staying composed

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc. is seeking an at-store supervisor to drive customer service and store standards in a fast-paced environment. You will train crew members, oversee front-end operations, and ensure merchandising and equipment meet brand expectations while managing openings, closings, and daily store readiness.

The role requires at least a high school education, 2+ years of management experience, and strong communication. The position is hourly with potential for growth and travel as needed.