Customer Experience Leader: Front End & Training | Flexible

TJX; North Andover (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/Dental/Vision

Job summary

TJX Companies, a Fortune 100 off-price retailer, seeks a front-of-store leader to promote top-tier customer service and mentor a team of Associates. You will manage POS coverage, reinforce loyalty programs, and uphold store policies while driving a positive shopping experience.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Flexible schedule and weekend availability are a plus.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking and working with peers and supervisors.

Responsibilities

• Promotes an excellent customer experience and leads front-of-store Associates.
• Manages POS coverage, assigns registers, and coordinates breaks.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Addresses customer concerns promptly and maintains a positive environment.
• Ensures adherence to labor laws and store policies.
• Supports shrink reduction goals and safety initiatives.

Skills

Customer service

Merchandising

Communication

Organizational skills

Team leadership

Tools

POS system

Job description

TJX Companies, a Fortune 100 off-price retailer, seeks a front-of-store leader to promote top-tier customer service and mentor a team of Associates. You will manage POS coverage, reinforce loyalty programs, and uphold store policies while driving a positive shopping experience.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Flexible schedule and weekend availability are a plus.