Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Springfield (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. in Springfield, IL, is hiring a front-end supervisor to elevate customer service and lead a team in a fast-paced retail setting. You will oversee associates, coordinate POS coverage, and drive loyalty programs while maintaining store standards and safety.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong communication, and the ability to multi-task under pressure. Flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking in a fast-paced retail environment.
• Willingness to work flexible schedule including nights and weekends.

Responsibilities

• Promotes an excellent customer experience and leads by example.
• Oversees front-of-store associates and POS coverage.
• Trains and mentors associates on front-end principles and loyalty programs.
• Ensures store tasks align with plan and priorities; maintains safety.
• Addresses customer concerns and resolves issues promptly.
• Promotes credit and loyalty programs and adheres to policies.
• Supports shrink reduction goals and overall store cleanliness.
• Assists with scheduling and communication with management.

Skills

Strong communication

Organizational skills

Leadership experience

Multi-tasking

Tools

POS system

Job description

The TJX Companies, Inc. in Springfield, IL, is hiring a front-end supervisor to elevate customer service and lead a team in a fast-paced retail setting. You will oversee associates, coordinate POS coverage, and drive loyalty programs while maintaining store standards and safety.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong communication, and the ability to multi-task under pressure. Flexible schedule including nights and weekends is required.