Customer Experience Leader - Front End & Training

The TJX Companies, Inc.; Woodhaven (MI); On-site; USD 43,697,000 - 45,130,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Health insurance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a Store Lead to oversee front-of-store teams, promote a superb customer experience, and train Associates on loyalty programs. The role emphasizes coaching, schedule management, and adherence to store policies within a fast-paced retail environment.

Qualified candidates bring at least 1 year of retail and 6 months of leadership experience, with strong communication and organizational skills.

Qualifications

• Strong communication and organizational skills
• Able to train others
• 1 year retail and 6 months of leadership experience
• Capable of multi-tasking

Responsibilities

• Promote an excellent customer experience and lead front-of-store Associates
• Assign registers, coordinate breaks, and ensure POS coverage
• Train and mentor Associates on front-end principles and loyalty programs
• Address customer concerns promptly and maintain store standards
• Ensure adherence to labor laws and store policies
• Support store safety and shrink reduction initiatives

Skills

Customer service

Merchandising

Communication

Team leadership

Training others

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a Store Lead to oversee front-of-store teams, promote a superb customer experience, and train Associates on loyalty programs. The role emphasizes coaching, schedule management, and adherence to store policies within a fast-paced retail environment.

Qualified candidates bring at least 1 year of retail and 6 months of leadership experience, with strong communication and organizational skills.