Customer Experience Leader - Front End & Training

The TJX Companies, Inc.; Bristol (VA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/dental/vision

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

Marshalls is part of The TJX Companies, Inc. in the United States. This role focuses on delivering an outstanding customer experience, leading a front-of-store team, and promoting loyalty programs while ensuring store safety and compliance.

We seek candidates who can train others, multitask across duties, and adapt to progressive schedules, including nights and weekends. A strong emphasis on teamwork and communication helps drive store performance and customer satisfaction.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience; oversee a team at front of store.
• Trains and mentors Associates on front end principles.
• Manages POS coverage and coordinates breaks for all Associates.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks align with store plan and priorities; communicates progress to management.
• Promotes loyalty programs and safety; supports shrink reduction goals.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Retail experience

Leadership experience

Job description

Marshalls is part of The TJX Companies, Inc. in the United States. This role focuses on delivering an outstanding customer experience, leading a front-of-store team, and promoting loyalty programs while ensuring store safety and compliance.

We seek candidates who can train others, multitask across duties, and adapt to progressive schedules, including nights and weekends. A strong emphasis on teamwork and communication helps drive store performance and customer satisfaction.