Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Midlothian (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a capable store leader at Marshalls to oversee front-of-store operations and deliver a superior customer experience. You will train associates, coordinate cash registers, and promote loyalty programs while maintaining store standards.

Join a team that values collaboration, diversity, and development opportunities. A flexible schedule including nights and weekends is required, with a strong emphasis on merchandising and customer service excellence.

Qualifications

• Available to work flexible schedule including nights and weekends.
• Strong merchandising techniques knowledge.
• Capable of multi-tasking in a fast-paced environment.
• Excellent communication and organization skills with attention to detail.
• Ability to adapt to changes and guide others.
• Team player with leadership potential.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Oversee a team of Associates and ensure courteous service and loyalty program promotion.
• Train and mentor Associates on front end principles and customer personalization.
• Coordinate POS coverage, breaks, and task prioritization.
• Address customer concerns promptly and maintain store standards.
• Communicate priorities clearly to management and staff, with progress updates.
• Support shrink reduction goals and uphold labor laws and policies.

Skills

Merchandising

Multi-tasking

Communication

Organizational skills

Leadership

Job description

The TJX Companies, Inc. is seeking a capable store leader at Marshalls to oversee front-of-store operations and deliver a superior customer experience. You will train associates, coordinate cash registers, and promote loyalty programs while maintaining store standards.

Join a team that values collaboration, diversity, and development opportunities. A flexible schedule including nights and weekends is required, with a strong emphasis on merchandising and customer service excellence.