Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Franklin (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k)

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates. You will engage customers, model service, and ensure a clean, well-organized store while supporting loyalty programs and store objectives.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to train others.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills.
• Ability to train others.
• Capable of multi-tasking.
• Ability to respond to changes and unexpected situations.

Responsibilities

• Promote an excellent customer experience and lead front-of-store associates.
• Train and mentor Associates on front-end principles.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns promptly and maintain store plans.
• Communicate priorities effectively with management and Associates.
• Promote loyalty programs and credit applications.
• Ensure adherence to labor laws and company policies.
• Support store safety and shrink reduction goals.

Skills

Leadership

Customer service

Training

Merchandising

Communication

Teamwork

Multitasking

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates. You will engage customers, model service, and ensure a clean, well-organized store while supporting loyalty programs and store objectives.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to train others.