Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Eagan (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-end supervisor to promote an excellent customer experience and lead a team of associates in a fast-paced retail environment. The role emphasizes training, loyalty programs, and maintaining store standards.

You will manage register assignments, POS coverage, and breaks while ensuring safety and policy adherence. A strong emphasis on customer service, teamwork, and adaptability is required.

Qualifications

• 1 year retail experience and 6 months in a leadership role.
• Strong merchandising understanding.
• Excellent communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and lead front-end team.
• Assign registers, coordinate breaks and POS coverage.
• Address customer concerns and ensure positive service.
• Train and mentor Associates on front-end principles.
• Support loyalty programs and store safety.

Skills

Retail experience

Leadership

Customer service

Communication skills

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-end supervisor to promote an excellent customer experience and lead a team of associates in a fast-paced retail environment. The role emphasizes training, loyalty programs, and maintaining store standards.

You will manage register assignments, POS coverage, and breaks while ensuring safety and policy adherence. A strong emphasis on customer service, teamwork, and adaptability is required.