Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Westlake Village (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a front-end leader at TJ Maxx Westlake Village to oversee Associates, promote an excellent customer experience, and drive loyalty programs.

This role emphasizes hands-on leadership, training, and maintaining a clean, efficient store environment. You will mentor Associates, manage POS coverage and breaks, and coordinate priorities with management while ensuring compliance with policies and safety standards.

Qualifications

• Strong merchandising knowledge and ability to promote loyalty programs.
• Proven ability to multitask and manage priorities in a retail setting.
• Excellent communication and organizational skills with attention to detail.
• Able to work with peers and supervisors and train others.

Responsibilities

• Promote an excellent customer experience and lead front-end operations.
• Supervise Associates, assign registers, coordinate breaks, and ensure POS coverage.
• Coach and train staff on customer service and loyalty programs.
• Address customer concerns promptly and maintain store standards.
• Ensure compliance with labor laws, policies, and safety procedures.
• Support store shrink reduction goals and overall store goals.

Skills

Merchandising techniques

Multi-tasking

Communication

Organization

Team player

Training others

Job description

The TJX Companies, Inc. is seeking a front-end leader at TJ Maxx Westlake Village to oversee Associates, promote an excellent customer experience, and drive loyalty programs.

This role emphasizes hands-on leadership, training, and maintaining a clean, efficient store environment. You will mentor Associates, manage POS coverage and breaks, and coordinate priorities with management while ensuring compliance with policies and safety standards.