Customer Experience Leader — Front End & Training

The TJX Companies, Inc.; Kansas City (KS); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Résumé du poste

TJX Companies in Kansas City, KS is seeking a front-of-store Leader to oversee Associates and deliver an outstanding customer experience. You will model service, train staff on front-end standards, coordinate register coverage, and support loyalty programs while ensuring safety and policy compliance.

The role requires flexibility to work nights and weekends, strong merchandising and communication skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Leads front-of-store team to deliver outstanding customer experiences.
• Trains Associates on front-end standards and loyalty programs.
• Ensures compliance with labor laws and company policies.
• Manages register coverage and coordinates breaks while serving customers.

Responsabilités

• Creates a positive internal and external customer experience
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks according to store plan; prioritizes as needed
• Communicates priorities to management and Associates; provides progress updates
• Promotes safety and adherence to procedures
• Other duties as assigned

Connaissances

Front-of-store leadership

Customer service

Merchandising

Team training

Multitasking

Description du poste

TJX Companies in Kansas City, KS is seeking a front-of-store Leader to oversee Associates and deliver an outstanding customer experience. You will model service, train staff on front-end standards, coordinate register coverage, and support loyalty programs while ensuring safety and policy compliance.

The role requires flexibility to work nights and weekends, strong merchandising and communication skills, and the ability to multitask in a fast-paced retail environment.