Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Overland Park (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

401(k) match

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. seeks a frontline leader for the TJ Maxx Store in Overland Park, KS. You will supervise Associates, ensure prompt, courteous service, and promote loyalty programs while modeling outstanding customer interactions in a fast-paced retail setting.

Ideal candidates have 1 year of retail and 6 months of leadership experience, strong merchandising know-how, and the ability to train others, with a focus on teamwork and regulatory compliance.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Trains and coaches Associates on front end principles.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes credit and loyalty programs.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Leadership

Merchandising

Communication

Multi-tasking

Training

Job description

The TJX Companies, Inc. seeks a frontline leader for the TJ Maxx Store in Overland Park, KS. You will supervise Associates, ensure prompt, courteous service, and promote loyalty programs while modeling outstanding customer interactions in a fast-paced retail setting.

Ideal candidates have 1 year of retail and 6 months of leadership experience, strong merchandising know-how, and the ability to train others, with a focus on teamwork and regulatory compliance.