Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Conway (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP program

401(k) contributions

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a Front End Leader at a TJ Maxx store in Conway, AR. You will guide a team, model outstanding customer service, and ensure a welcoming, efficient shopping environment.

You will train Associates, manage POS coverage, and promote loyalty programs while prioritizing safety and policy compliance. This role emphasizes teamwork, adaptability, and a commitment to delivering a positive store experience.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills with attention to detail.
• Ability to train others and work in a team environment.

Responsibilities

• Promote an excellent customer experience and lead front-of-store associates.
• Oversee POS coverage, assign registers, and coordinate breaks.
• Train and mentor Associates on front-end principles and loyalty programs.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support shrink reduction goals.

Skills

Leadership

Customer service

Communication

Merchandising

Training others

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a Front End Leader at a TJ Maxx store in Conway, AR. You will guide a team, model outstanding customer service, and ensure a welcoming, efficient shopping environment.

You will train Associates, manage POS coverage, and promote loyalty programs while prioritizing safety and policy compliance. This role emphasizes teamwork, adaptability, and a commitment to delivering a positive store experience.