Customer Experience Leader (Front End & Training)

TJX; Maplewood (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

Job summary

TJX is seeking a Front End Supervisor for Marshalls Store 0669 in Maplewood, MO. You will lead a team of Associates at the front of the store, ensuring prompt, courteous customer service and promoting loyalty programs.

Role requires flexible scheduling including nights and weekends. You will train, coach, and coordinate breaks, while maintaining a safe, organized store and strong adherence to policies.

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Promotes an excellent customer experience and leads by example in customer service.
• Oversees a team of Associates at the front of store and promotes loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Addresses customer concerns promptly and ensures a positive customer experience.
• Ensures tasks are executed according to store plan and priorities are set.
• Communicates updates to management and Associates about priorities and progress.

Job description

TJX is seeking a Front End Supervisor for Marshalls Store 0669 in Maplewood, MO. You will lead a team of Associates at the front of the store, ensuring prompt, courteous customer service and promoting loyalty programs.

Role requires flexible scheduling including nights and weekends. You will train, coach, and coordinate breaks, while maintaining a safe, organized store and strong adherence to policies.