Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Selma (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

401(k) plan

Paid time off

Job summary

Marshalls at The TJX Companies, Inc. is hiring a front-of-store leader to deliver an outstanding customer experience and develop our Associates. You will supervise cashiers and sales associates, train team members on front-end principles, and ensure adherence to store policies while promoting loyalty programs.

The role emphasizes teamwork, service, and a safe, organized storefront. Join a dynamic team within a Fortune 100 company that values diversity, growth, and development across global

Qualifications

• Minimum 1 year retail experience and 6 months leadership experience.
• Strong customer service mindset and ability to train others.

Responsibilities

• Create a positive customer experience.
• Lead front-of-store team with courteous service and loyalty programs.
• Train and mentor Associates on front end principles.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns promptly.
• Ensure tasks align with store plan; prioritize as needed.
• Communicate priorities to management and Associates with progress updates.
• Provide recognition and constructive feedback.
• Partner with management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support shrink reduction goals and safety initiatives.

Skills

Retail leadership

Merchandising

Multi-tasking

Communication skills

Organization

Adaptability

Train others

Job description

Marshalls at The TJX Companies, Inc. is hiring a front-of-store leader to deliver an outstanding customer experience and develop our Associates. You will supervise cashiers and sales associates, train team members on front-end principles, and ensure adherence to store policies while promoting loyalty programs.

The role emphasizes teamwork, service, and a safe, organized storefront. Join a dynamic team within a Fortune 100 company that values diversity, growth, and development across global