Customer Experience Lead - Front End & Training

TJX; Town of Texas (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program (EAP)

Smoking cessation assistance

Bereavement leave

401(k) with employer contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision insurance

Health Savings Account (HSA)

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick time

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

TJX Companies is seeking a front‑of‑store leader to promote an exceptional customer experience at our Marshalls/Sierra stores. You will oversee a team of Associates, ensure prompt service, and support loyalty programs while maintaining store standards.

The role emphasizes training, coaching, coverage planning, safety, and adherence to policies; you will partner with management to drive sales and a safe, welcoming environment.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking and handling a fast-paced environment.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Mentoring

Team leadership

Merchandising

Multi-tasking

Communication skills

Job description

TJX Companies is seeking a front‑of‑store leader to promote an exceptional customer experience at our Marshalls/Sierra stores. You will oversee a team of Associates, ensure prompt service, and support loyalty programs while maintaining store standards.

The role emphasizes training, coaching, coverage planning, safety, and adherence to policies; you will partner with management to drive sales and a safe, welcoming environment.