Customer Experience Leader — Front End & Training

The TJX Companies, Inc.; Georgia; On-site; USD 18,000 - 19,000; Part time

Job summary

Marshalls, part of The TJX Companies, Inc., in Georgia, seeks a front-of-store leader to oversee Associates, ensure an excellent customer experience, and promote loyalty programs in a fast-paced retail setting.

You will train and coach team members, manage register coverage, and support store goals while maintaining a safe, organized environment. This role emphasizes teamwork, integrity, and guest satisfaction.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Job description

Marshalls, part of The TJX Companies, Inc., in Georgia, seeks a front-of-store leader to oversee Associates, ensure an excellent customer experience, and promote loyalty programs in a fast-paced retail setting.

You will train and coach team members, manage register coverage, and support store goals while maintaining a safe, organized environment. This role emphasizes teamwork, integrity, and guest satisfaction.