Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Marianna (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Referral bonuses

Credit union

Job summary

The Marshalls team at The TJX Companies, Inc. is seeking a Front of Store Leader to guide Associates in delivering an outstanding customer experience across our low-priced, brand-name merchandise. You will train staff, manage shifts, and uphold store standards to ensure loyalty and satisfaction.

You will report to Store Leadership and support daily operations with a strong focus on teamwork, integrity, and safety compliance, while contributing to a positive, inclusive workplace culture.

Qualifications

• At least 1 year of retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee a team of Associates at front of store and ensure prompt service.
• Coordinate breaks and POS coverage; monitor store operations and priorities.
• Address customer concerns and maintain a clean, organized store.
• Ensure adherence to policies, labor laws, and safety standards.

Skills

Retail experience

Leadership experience

Job description

The Marshalls team at The TJX Companies, Inc. is seeking a Front of Store Leader to guide Associates in delivering an outstanding customer experience across our low-priced, brand-name merchandise. You will train staff, manage shifts, and uphold store standards to ensure loyalty and satisfaction.

You will report to Store Leadership and support daily operations with a strong focus on teamwork, integrity, and safety compliance, while contributing to a positive, inclusive workplace culture.