Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Commack (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health and dental insurance

Paid holidays

Job summary

TJ Maxx in Commack, NY is seeking a frontline leader to enhance the guest experience and coach Associates. You will oversee front-end operations, assign registers, coordinate breaks, and promote loyalty programs while maintaining a clean, organized store environment.

The role calls for strong communication, multi-tasking skills, and prior retail leadership. You'll train others, ensure compliance with policies, and contribute to a safe, high-performing team.

Qualifications

• 1 year retail experience and 6 months in a leadership role.
• Strong communication and organizational skills.
• Ability to train others and manage front-end tasks.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store.
• Coordinate breaks and manage POS coverage.
• Train and mentor Associates on front-end principles.
• Promote loyalty programs to customers.
• Address customer concerns promptly and maintain store standards.
• Ensure adherence to labor laws, policies, and procedures.
• Support shrink reduction goals and safety initiatives.
• Communicate priorities to management and staff.
• Other duties as assigned.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Strong communication

Team player

Retail leadership

Customer service

Attention to detail

Job description

TJ Maxx in Commack, NY is seeking a frontline leader to enhance the guest experience and coach Associates. You will oversee front-end operations, assign registers, coordinate breaks, and promote loyalty programs while maintaining a clean, organized store environment.

The role calls for strong communication, multi-tasking skills, and prior retail leadership. You'll train others, ensure compliance with policies, and contribute to a safe, high-performing team.