Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Lakeville (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health, dental and vision

Paid holidays

Job summary

The TJX Companies, Inc. operates Marshalls and other brand stores in stores nationwide, including Lakeville, MN. We are seeking a front-end leader who will promote an excellent customer experience, oversee associates, and ensure loyalty programs are effectively implemented.

The role emphasizes hands-on training, POS coverage management, and upholding store policies while driving sales. As a team member, you’ll work flexible hours, including nights and weekends, and contribute to a safe,

Qualifications

• Flexible schedule including nights and weekends may be required.
• Strong merchandising knowledge and techniques.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent communication and attention to detail.
• Willingness to train associates and lead front-end activities.

Responsibilities

• Promote an excellent customer experience at the front of the store.
• Oversee and mentor front-end associates and ensure loyalty program promotion.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly and maintain a safe, organized store.
• Communicate priorities clearly to management and staff, with progress updates.
• Support store leadership in training and adherence to labor policies.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Leadership experience

Job description

The TJX Companies, Inc. operates Marshalls and other brand stores in stores nationwide, including Lakeville, MN. We are seeking a front-end leader who will promote an excellent customer experience, oversee associates, and ensure loyalty programs are effectively implemented.

The role emphasizes hands-on training, POS coverage management, and upholding store policies while driving sales. As a team member, you’ll work flexible hours, including nights and weekends, and contribute to a safe,