Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Tennessee; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Job summary

The TJX Companies, Inc. in Bedford, NH is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of associates. You’ll model outstanding service, train staff, and ensure store operations run smoothly, including POS coverage and adherence to labor policies.

You will train and coach associates on personalizing the customer experience, promote loyalty programs, and help achieve safety and shrink-reduction goals while maintaining a clean, organized store.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Merchandising knowledge and willingness to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Adaptability

Team player

Training others

Retail leadership experience

Job description

The TJX Companies, Inc. in Bedford, NH is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of associates. You’ll model outstanding service, train staff, and ensure store operations run smoothly, including POS coverage and adherence to labor policies.

You will train and coach associates on personalizing the customer experience, promote loyalty programs, and help achieve safety and shrink-reduction goals while maintaining a clean, organized store.