Customer Experience Leader & Front-End Trainer

Socket.dev; Town of Concord (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Bereavement leave

Paid holidays

Credit union

Referral bonuses

Job summary

TJ Maxx in Springville, NY is seeking a Front End Lead to oversee a team of Associates at the front of the store and ensure a fast, friendly, and accurate checkout experience. You will train staff, monitor POS coverage, and keep the area clean and organized while promoting loyalty programs.

Ideal candidates have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and organizational skills ready to thrive in a dynamic, seasonally busy environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to train and mentor front-end Associates.
• Strong merchandising knowledge and attention to detail.
• Capable of multi-tasking and adapting to changes in direction.
• Team player with leadership potential.

Responsibilities

• Promote an excellent customer experience at the front of the store.
• Lead, train, and mentor front-end Associates on customer engagement.
• Manage registers, POS coverage, and breaks for staff.
• Address customer concerns promptly and professionally.
• Ensure adherence to labor laws and store policies.

Tools

POS system

Job description

TJ Maxx in Springville, NY is seeking a Front End Lead to oversee a team of Associates at the front of the store and ensure a fast, friendly, and accurate checkout experience. You will train staff, monitor POS coverage, and keep the area clean and organized while promoting loyalty programs.

Ideal candidates have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and organizational skills ready to thrive in a dynamic, seasonally busy environment.