Customer Experience Leader & Front-End Coach

TJX; Town of Concord (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

TJX at Springville NY (TJ Maxx Store 1578) is seeking a front-of-store leader to elevate customer experience and drive loyalty programs. You will train Associates, manage POS coverage, and ensure tasks align with store goals while upholding safety and compliance.

Ideal candidates have retail experience with leadership exposure, strong communication, and the ability to multitask in a dynamic environment. Flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills
• Capable of multi-tasking
• Able to train others

Responsibilities

• Oversees front-of-store Associates to deliver prompt, courteous service and promote loyalty programs
• Creates a positive customer experience and maintains a clean, organized store
• Trains and mentors Associates on front-end principles and personalizing the customer experience
• Assigns registers, coordinates POS coverage and breaks, and responds to coverage needs
• Addresses customer concerns promptly and communicates priorities to management and staff
• Ensures tasks align with store plans, maintains compliance with labor laws and store policies
• Promotes safety, credit and loyalty programs, and supports shrink-reduction goals

Skills

Retail leadership

Customer service

Merchandising

Training others

Team leadership

Job description

TJX at Springville NY (TJ Maxx Store 1578) is seeking a front-of-store leader to elevate customer experience and drive loyalty programs. You will train Associates, manage POS coverage, and ensure tasks align with store goals while upholding safety and compliance.

Ideal candidates have retail experience with leadership exposure, strong communication, and the ability to multitask in a dynamic environment. Flexible schedule including nights and weekends is required.