Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Town of Victor (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Store Lead at TJ Maxx in Victor, NY to promote an exceptional customer experience and lead a team of associates on the sales floor.

You will model outstanding service, mentor staff in front-end operations, and support loyalty programs while ensuring a clean, organized, and compliant store environment. Ideal candidates will have 1 year of retail experience and at least 6 months of leadership experience, with strong merchandising knowledge and excellent

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising understanding.
• Able to train others and mentor associates.

Responsibilities

• Promotes an excellent customer experience and loyalty program awareness.
• Oversees front-of-store Associates; ensures prompt and courteous service.
• Manages POS coverage, assigns registers, and coordinates breaks.
• Trains and coaches Associates on customer personalization and loyalty programs.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks align with store plan and communicates priorities clearly.

Skills

Customer focus

Leadership

Communication

Team player

Job description

The TJX Companies, Inc. is seeking a Store Lead at TJ Maxx in Victor, NY to promote an exceptional customer experience and lead a team of associates on the sales floor.

You will model outstanding service, mentor staff in front-end operations, and support loyalty programs while ensuring a clean, organized, and compliant store environment. Ideal candidates will have 1 year of retail experience and at least 6 months of leadership experience, with strong merchandising knowledge and excellent