Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Village of Brockport (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Job summary

TJ Maxx at Brockport NY is seeking a Retail Supervisor to promote an excellent customer experience and lead a team of Associates in a fast-paced store environment. You will guide front-of-store operations, train staff, and ensure compliance with policies while maintaining merchandise standards.

Ideal candidates have 1 year of retail and 6 months of leadership experience, strong communication skills, and the ability to multitask during peak hours.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others.
• Merchandising knowledge and practical storefront judgment.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-of-store Associates and ensure prompt, courteous service and loyalty programs.
• Assign registers, coordinate breaks, and support POS coverage needs.
• Train and mentor Associates on front end principles and customer personalization.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure adherence to labor laws, policies, and procedures.
• Promote loyalty programs and safety awareness.

Skills

Customer service

Leadership

Merchandising

Training

Multitasking

Communication

Job description

TJ Maxx at Brockport NY is seeking a Retail Supervisor to promote an excellent customer experience and lead a team of Associates in a fast-paced store environment. You will guide front-of-store operations, train staff, and ensure compliance with policies while maintaining merchandise standards.

Ideal candidates have 1 year of retail and 6 months of leadership experience, strong communication skills, and the ability to multitask during peak hours.