Customer Experience Leader – Front End & Team Growth

Weis Markets, Inc.; Pennsylvania; Hybrid; USD 52,000 - 75,000; Full time

Job summary

Weis Markets, Inc. is seeking a Customer Experience Manager to lead the front-end team at our Pennsylvania store. The role involves supervising associates, training staff, and ensuring a smooth checkout experience for customers.

You will oversee cashier operations, enforce policies, manage scheduling and labor costs, and uphold safety and cleanliness standards while delivering friendly, efficient service to shoppers.

Qualifications

• High School Diploma or GED required; business degree desirable.
• Minimum 3 years of retail management experience.
• Ability to supervise front-end associates and enforce policies.
• Strong emphasis on customer service and loss prevention.

Responsibilities

• Oversee all aspects of front-end department operations and assist store management as needed.
• Promote excellent customer relations and resolve concerns promptly in a polite and professional manner.
• Enforce cash handling controls and POS procedures; audit cashiers.
• Onboard and train front-end staff; conduct performance reviews and use LMS for training.
• Manage scheduling and labor costs to meet budgeted goals and labor targets.
• Maintain safety, cleanliness, and PPE compliance in the department and store.

Skills

Customer Service

Leadership

Cash Handling

Staff Training

Scheduling

Front End Operations

Loss Prevention

Education

High School Diploma or GED

Associate or Bachelor's in business

Tools

POS system

LMS

Scheduling software

Job description

Weis Markets, Inc. is seeking a Customer Experience Manager to lead the front-end team at our Pennsylvania store. The role involves supervising associates, training staff, and ensuring a smooth checkout experience for customers.

You will oversee cashier operations, enforce policies, manage scheduling and labor costs, and uphold safety and cleanliness standards while delivering friendly, efficient service to shoppers.