Customer Experience Leader - Front End & Team Growth

010 Weis Markets, Inc.; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Weis Markets is seeking a Front End Supervisor to oversee all front-end department operations and to support store leadership in maintaining efficient, courteous service. You will train associates, manage scheduling, and ensure compliance with cash handling, security, and policy guidelines.

The role emphasizes customer service, teamwork, and continuous improvement, with responsibilities spanning checkout operations, training, and execution of promotions across the department.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree in business-related field desirable.
• Minimum 3 years' experience in management of retail or related field.

Responsibilities

• Oversees all aspects of front-end department operations.
• In the absence of store management, may assume complete responsibility for total store operations.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers questions and helps resolve concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies related to Front End operations.
• Oversees bookkeeping procedures and assists cashiers with transactions as needed.
• Conducts unannounced audits on cashiers and trains associates to provide fast, friendly checkouts.
• Implements new programs and procedures, communicates changes to associates, and recognizes performance.
• Manages scheduling and headcounts to meet weekly demand while achieving labor and sales targets.

Skills

Leadership

Retail management

Customer service

Education

High School Diploma or GED

Associate or bachelor's degree in business-related field desirable

Job description

Weis Markets is seeking a Front End Supervisor to oversee all front-end department operations and to support store leadership in maintaining efficient, courteous service. You will train associates, manage scheduling, and ensure compliance with cash handling, security, and policy guidelines.

The role emphasizes customer service, teamwork, and continuous improvement, with responsibilities spanning checkout operations, training, and execution of promotions across the department.