Customer Experience Lead: Front End & Team Growth

Weis Markets; Mifflinburg (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager to lead front-end operations and support store leadership in providing a fast, friendly checkout experience. You will supervise associates, enforce cash handling procedures, and train staff to deliver high-quality customer service.

You will also manage scheduling, support loss prevention efforts, and ensure adherence to safety and health standards while maintaining strong communication with the team.

Qualifications

• Strong customer service focus with the ability to resolve conflicts.
• Experience supervising associates and coordinating front-end operations.
• Knowledge of cash handling procedures and loss prevention guidelines.
• Ability to train, onboard, and evaluate staff using LMS.
• Able to schedule and manage labor to meet business needs.

Responsibilities

• Oversee front-end operations and assist Customer Experience Manager in daily store duties.
• Ensure accurate cash handling and adherence to policies.
• Train and onboard customer experience associates; conduct performance reviews.
• Monitor scheduling, labor costs, and customer wait times.
• Maintain store cleanliness and safety in the front-end area.
• Communicate promotions and policies to cashiers; participate in daily huddles.

Skills

Customer service

Leadership

Cash handling

Scheduling

Training

Communication

Loss prevention

Tools

POS system

LMS

Job description

Weis Markets is seeking an Assistant Customer Experience Manager to lead front-end operations and support store leadership in providing a fast, friendly checkout experience. You will supervise associates, enforce cash handling procedures, and train staff to deliver high-quality customer service.

You will also manage scheduling, support loss prevention efforts, and ensure adherence to safety and health standards while maintaining strong communication with the team.