Customer Experience Leader: Front-End & Team Coach

Five Below; Louisville (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below in Louisville is seeking an energetic hourly store leader to drive a WOW customer experience and keep operations running smoothly. You will train and supervise crew, manage front-end duties, and help execute merchandising to brand standards in a fast-paced retail environment.

Responsibilities include supporting the store manager, recruiting and coaching team members, maintaining store cleanliness, and ensuring safety and compliance.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact.
• Trains the crew on the BEST customer service experience.
• Leads store to achieve customer service score goals.
• Leads front end operations and merchandising to brand standards.
• Ensures front-end equipment is working and staff trained.
• Handles opening/closing procedures and store cleanliness.
• Performs store manager duties in their absence.
• Partners with store manager to recruit, train, coach, develop and supervise crew.
• Reviews corporate communications and reacts accordingly.
• Partners with leadership team in merchandising procedures.
• Performs store maintenance tasks.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Louisville is seeking an energetic hourly store leader to drive a WOW customer experience and keep operations running smoothly. You will train and supervise crew, manage front-end duties, and help execute merchandising to brand standards in a fast-paced retail environment.

Responsibilities include supporting the store manager, recruiting and coaching team members, maintaining store cleanliness, and ensuring safety and compliance.