Customer Experience Lead — Front-End & Team Coach

Five Below Inc; Garfield (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits site access

Job summary

Five Below Inc. is seeking a store leader who will wow customers through personal contact and fast, friendly checkout experiences. You will train crew, lead local store efforts, maintain merchandising standards, and ensure front-end equipment functions properly.

You will partner with the store manager to recruit, train, and supervise crew, review communications, and support World Recovery and merchandising initiatives. This hourly role requires flexibility and a strong customer-first mindset.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Communication

Multitasking

Creative thinking

Composure under pressure

Education

High School graduate

College experience preferred

Job description

Five Below Inc. is seeking a store leader who will wow customers through personal contact and fast, friendly checkout experiences. You will train crew, lead local store efforts, maintain merchandising standards, and ensure front-end equipment functions properly.

You will partner with the store manager to recruit, train, and supervise crew, review communications, and support World Recovery and merchandising initiatives. This hourly role requires flexibility and a strong customer-first mindset.