Customer Experience Leader: Drive WOW Front End

Five Below Inc; Saint Augustine (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Five Below Inc. in Saint Augustine, FL is seeking capable leadership to guide store operations and customer experience.

The role emphasizes leading crew, training on the BEST service, and achieving customer service goals while maintaining front-end merchandising and safety standards. The position requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure all crew members wow the customer through personal contact.
• Train the crew on the BEST customer service experience; ensure fast, friendly checkout.
• Lead assigned store to achieve and maintain customer service score goals.
• Lead front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is in working order and staff are trained.
• Handle opening/closing procedures, store cleanliness, and readiness for customers.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below Inc. in Saint Augustine, FL is seeking capable leadership to guide store operations and customer experience.

The role emphasizes leading crew, training on the BEST service, and achieving customer service goals while maintaining front-end merchandising and safety standards. The position requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail environment.