Customer Experience Lead - Front End & Team Coaching

Five Below; Bastrop (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is seeking a dedicated store manager to lead a busy retail team and ensure outstanding customer service. You will supervise front-end operations, merchandize to brand standards, and coordinate opening/closing duties while maintaining a clean, stocked store environment.

In this role you will recruit and coach crew members, communicate effectively with managers and coworkers, and adapt to varied shifts including evenings and weekends to meet business needs.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and a fast, friendly checkout experience.
• Lead the store to achieve customer service score goals set by management.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment is functioning and staff trained accordingly.
• Open and close procedures; maintain cleanliness and stock readiness.
• Partner with store manager to recruit, train, coach and supervise crew.

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Flexibility in schedule

Team leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a dedicated store manager to lead a busy retail team and ensure outstanding customer service. You will supervise front-end operations, merchandize to brand standards, and coordinate opening/closing duties while maintaining a clean, stocked store environment.

In this role you will recruit and coach crew members, communicate effectively with managers and coworkers, and adapt to varied shifts including evenings and weekends to meet business needs.