Customer Experience Leader: Front-End & Service Excellence

Five Below; Mesa (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Below is seeking a dedicated Store Manager in Mesa, AZ to lead a fast-paced team. You will wow customers with friendly service, train crew on the Five Below Way, and drive front-end operations to meet brand standards.

You’ll open and close the store, ensure cleanliness, and step in as acting manager when needed. The role demands at least a high school diploma, 2+ years of management experience, and strong communication.

Qualifications

• High School Graduate or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Customer-focused with strong leadership abilities.

Responsibilities

• Wow customers through personal interactions at the front line.
• Train the crew on the BEST customer service experience.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising standards.
• Manage opening and closing procedures and store cleanliness.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew members.
• Partner with leadership on merchandising and store recovery.
• Maintain stock room and general store maintenance.

Skills

Customer service

Leadership

Communication

Multitasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a dedicated Store Manager in Mesa, AZ to lead a fast-paced team. You will wow customers with friendly service, train crew on the Five Below Way, and drive front-end operations to meet brand standards.

You’ll open and close the store, ensure cleanliness, and step in as acting manager when needed. The role demands at least a high school diploma, 2+ years of management experience, and strong communication.