Customer Experience Leader — Front-End & Service

Five Below Inc; Catonsville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below Inc. is seeking a store leadership candidate to drive customer service excellence, train crew, and manage daily storefront operations in Catonsville, MD. You will lead front-end execution, ensure brand standards, and partner with the store manager to develop and supervise team members.

The role requires a minimum 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling and weekend shifts may apply.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Customer service

Communication skills

Multi-tasking

Creative thinking

Pressure management

Flexibility

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store leadership candidate to drive customer service excellence, train crew, and manage daily storefront operations in Catonsville, MD. You will lead front-end execution, ensure brand standards, and partner with the store manager to develop and supervise team members.

The role requires a minimum 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling and weekend shifts may apply.