Guest Experience Leader – Front End

Five Below; Oklahoma City (OK); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is hiring for a store leadership role focused on delivering exceptional customer service and smooth front-end operations. You will train crew, drive sales, and uphold brand standards across merchandising and store procedures.

You will work with the store team to recruit, coach, and supervise associates, ensuring readiness for customers, and stepping in as acting store manager when needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leading assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Leading front end operations, ensuring front end merchandising is set and meets brand standards.
• Ensure front-end equipment is in working order and associates are trained to include services where applicable.
• Opening and closing procedures, maintaining store cleanliness, recovery, and readiness for customers.
• Performing store manager duties in their absence.
• Recruit, train, coach, develop and supervise all crew members with store manager.
• Review corporate communications and react accordingly.
• Collaborate with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance and stock room tasks.
• Additional responsibilities as determined by the Store Manager.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Management experience

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a store leadership role focused on delivering exceptional customer service and smooth front-end operations. You will train crew, drive sales, and uphold brand standards across merchandising and store procedures.

You will work with the store team to recruit, coach, and supervise associates, ensuring readiness for customers, and stepping in as acting store manager when needed.