Customer Experience Manager - Front-End & Service

Five Below; Severna Park (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Job summary

Five Below is seeking a store leadership professional to drive customer service excellence and supervise daily operations in Severna Park, MD. You will train crew, manage front-end processes, and ensure brand standards are met while keeping the store ready for guests.

The role requires strong communication, multi-tasking ability, and the capacity to lead in fast-paced environments with occasional evening, weekend, and overnight shifts.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead the store to achieve customer service score goals.
• Train and supervise crew on BEST customer service.
• Oversee front-end operations and merchandising standards.
• Handle opening/closing procedures and store cleanliness.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and develop crew members.

Skills

High-level communication

Multi-tasking

Creative thinking

Under pressure composure

Verbal communication

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership professional to drive customer service excellence and supervise daily operations in Severna Park, MD. You will train crew, manage front-end processes, and ensure brand standards are met while keeping the store ready for guests.

The role requires strong communication, multi-tasking ability, and the capacity to lead in fast-paced environments with occasional evening, weekend, and overnight shifts.