Customer Experience Lead — Front-End & Team Growth

Five Below; Catonsville (MD); On-site; USD 25,000 - 29,000; Part time

Job summary

Five Below is seeking a store leadership team member in Maryland to drive customer service excellence and smooth store operations. You will guide crew, manage front-end processes, and partner with the store manager to recruit, train, and coach staff. This hourly role requires flexibility for day/evening/weekend shifts and occasional travel.

You will ensure brand standards, supervise merchandising, and maintain a guest-friendly environment while supporting overall store performance targets.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure crew deliver WOW customer service and fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising per brand standards.
• Ensure equipment is functioning and staff trained accordingly.
• Perform store opening/closing, cleanliness and stock recovery duties.
• Support recruitment, coaching, and development of crew members.
• Collaborate with store leadership on merchandising and store operations.

Skills

Multi-tasking

Communication

Leadership

Adaptive thinking

Pressure tolerance

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership team member in Maryland to drive customer service excellence and smooth store operations. You will guide crew, manage front-end processes, and partner with the store manager to recruit, train, and coach staff. This hourly role requires flexibility for day/evening/weekend shifts and occasional travel.

You will ensure brand standards, supervise merchandising, and maintain a guest-friendly environment while supporting overall store performance targets.