Customer Experience Leader | Front-Store Operations

Five Below; Arlington (VA); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Health coverage

Accommodations for disabilities

Job summary

Five Below is seeking a Store Manager to lead front-end operations, drive customer service and sales performance, and manage a team of crew members in a fast-paced retail environment.

The role requires at least two years of management experience, strong communication, and the ability to multitask under pressure while maintaining store standards and a positive guest experience. This is an hourly position with opportunities for growth.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead the store to achieve and maintain customer service score goals set by the District Manager.
• Train and supervise all crew members, and recruit and coach staff.
• Lead front-end operations and ensure merchandising meets brand standards.
• Open and close procedures, keep the store clean, and ensure readiness for customers.
• Perform store manager duties in the manager's absence.
• Collaborate with the store manager on staffing and coaching.
• Coordinate with leadership on merchandising and recovery processes.
• Handle routine maintenance and stock room organization as needed.

Skills

People management

Communication skills

Multi-tasking

Creative thinking

Pressure handling

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager to lead front-end operations, drive customer service and sales performance, and manage a team of crew members in a fast-paced retail environment.

The role requires at least two years of management experience, strong communication, and the ability to multitask under pressure while maintaining store standards and a positive guest experience. This is an hourly position with opportunities for growth.