Customer Experience Leader - Front End & Sales Growth

Five Below; Montgomery (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Employee discounts

Job summary

Five Below seeks a Customer Experience Manager to lead the store team under the Store Manager, focusing on wow-ing customers, front-end operations, cash handling, and brand standards. You will model leadership, ensure a fast, friendly checkout, and keep the store clean and safe for guests.

You will train and coach associates, manage scheduling, and partner with leadership to drive sales while controlling expenses.

Qualifications

• High School Graduate or equivalent and college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.
• Creative thinking and problem solving in a fast-paced environment.
• Stay composed under pressure while leading a team.

Responsibilities

• Wow the Customer through personal contact and outstanding service.
• Lead Front End Operations and ensure fast, friendly checkout.
• Open and close store procedures and maintain store readiness.
• Assist in staff scheduling, training, and coaching of associates.
• Drive sales, monitor KPIs, and control expenses within budget.
• Authorize register functions and ensure cash handling procedures.
• Maintain store cleanliness, safety, and adherence to SOPs.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Composure

Team management

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below seeks a Customer Experience Manager to lead the store team under the Store Manager, focusing on wow-ing customers, front-end operations, cash handling, and brand standards. You will model leadership, ensure a fast, friendly checkout, and keep the store clean and safe for guests.

You will train and coach associates, manage scheduling, and partner with leadership to drive sales while controlling expenses.