Front End & Customer Experience Lead

Five Below; SOUTH PLAINFIELD (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Five Below is seeking a Support Lead to assist the Store Manager and Customer Service Manager in directing front-end operations and a team of sales associates. The role emphasizes wow-ing customers, maintaining store standards, and driving sales.

Responsibilities include cashiering, training staff, ensuring cleanliness, and supporting opening/closing procedures. The candidate should excel in customer service, organization, and communication, with ability to multi-task and lead by example in a

Qualifications

• Excellent customer service skills and the ability to engage customers.
• Strong organizational and multitasking abilities in a fast-paced retail environment.
• Ability to train, coach and develop team members for performance and growth.

Responsibilities

• Wow the customer through personal interactions and high service standards.
• Lead front end operations and assist in payroll and store procedures.
• Maintain cleanliness, safety, and orderliness of the store and stock areas.
• Assist in opening/closing procedures and in supervising Associates.
• Drive sales and manage cash handling, deposits, and SOP compliance.

Skills

Customer Service

Organization

Productivity

Multi-tasking

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Job description

Five Below is seeking a Support Lead to assist the Store Manager and Customer Service Manager in directing front-end operations and a team of sales associates. The role emphasizes wow-ing customers, maintaining store standards, and driving sales.

Responsibilities include cashiering, training staff, ensuring cleanliness, and supporting opening/closing procedures. The candidate should excel in customer service, organization, and communication, with ability to multi-task and lead by example in a