Customer Experience Lead - Front End & Team Coach

Five Below Inc; Erie (Erie County); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below Inc. is seeking a Support Lead to assist the Store Manager and Customer Service Manager in directing front-end operations and sales associates. You will focus on delivering WOW customer experiences, supervising staff, and supporting store-wide tasks to keep the store running smoothly.

The role emphasizes training, cash handling, procedures, and payroll support as part of a management team that drives KPIs and brand loyalty. This hourly position starts at $11.50.

Qualifications

• Customer service orientation with a can-do attitude.
• Strong organizational and multi-tasking abilities.
• Proven communication skills and professional demeanor.

Responsibilities

• Wow the Customer through personal contact and great service.
• Lead Front End Operations and drive POS performance.
• Train staff on Five Below customer service standards.
• Maintain store cleanliness and safety, ensuring fast, friendly checkout.
• Open/close procedures and payroll assistance as needed.
• Support store leadership to drive sales and control expenses.

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Diploma or Equivalent

Job description

Five Below Inc. is seeking a Support Lead to assist the Store Manager and Customer Service Manager in directing front-end operations and sales associates. You will focus on delivering WOW customer experiences, supervising staff, and supporting store-wide tasks to keep the store running smoothly.

The role emphasizes training, cash handling, procedures, and payroll support as part of a management team that drives KPIs and brand loyalty. This hourly position starts at $11.50.