Customer Experience Leader: Front-End & Sales

Five Below; New Hanover Township (NJ); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Five Below in East Hanover, NJ is hiring a Customer Experience Manager to lead the front-end team, coach staff, and ensure exceptional guest service. You will oversee cash handling, store cleanliness, safety, and daily operations while modeling Five Below's values and driving sales performance.

The role requires strong leadership, communication, and multi-tasking abilities, with a focus on creating a WOW customer experience and maintaining brand standards across the store environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact with guests and staff.
• Achieves CSAT score goals as provided by District Manager.
• Leads front end operations and drives store sales.
• Trains staff on high‑quality customer service standards.
• Ensures fast, friendly checkout and helps maintain store cleanliness.

Skills

Leadership

Trainer

Communication

Planning

Time Management

Ownership

Accountability

Sales Driver

Professionalism

Education

High School Diploma

College experience

Job description

Five Below in East Hanover, NJ is hiring a Customer Experience Manager to lead the front-end team, coach staff, and ensure exceptional guest service. You will oversee cash handling, store cleanliness, safety, and daily operations while modeling Five Below's values and driving sales performance.

The role requires strong leadership, communication, and multi-tasking abilities, with a focus on creating a WOW customer experience and maintaining brand standards across the store environment.