Customer Experience Leader — Front-End Ops & Service (Flexible Hours)

Burlington

South Carolina

On-site

USD 14,000 - 19,000

Full time

7 days ago

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Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in South Carolina is seeking a Full-Time Customer Experience Lead to help drive front-end operations, support associates, and ensure the sales floor is ready to serve customers.

This hands-on leadership role emphasizes customer service, teamwork, and adherence to policies. You’ll handle checkout flow, resolve concerns, and coordinate merchandising while partnering with store leadership.

Qualifications

Experience delivering strong customer service in retail.
Ability to coach and motivate associates in a fast-paced store.
Excellent communication and problem-solving skills.

Responsibilities

Lead by example to deliver excellent customer service across the store.
Support and coordinate daily front-end operations, including checkout flow and line management.
Direct associates during your shift, adjusting priorities to meet business needs.
Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
Help resolve customer concerns and escalate issues when needed.
Ensure workload tasks, recovery, and merchandising standards are completed.
Perform opening and/or closing duties as assigned.
Assist with merchandise flow and maintain organization in stock and support areas.