Customer Experience Lead — Front-End Leader (Flexible Hours)

Burlington; Sumter (SC); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington is hiring a Full-Time Customer Experience Lead in Sumter, SC. You’ll lead front-end operations, oversee checkout flow, and coach associates to deliver fast, friendly service. The role requires adapting to daily priorities, resolving customer concerns, and maintaining store readiness for customers.

Join a team that values a customer-first mindset, operational accuracy, and teamwork. Benefits include competitive pay, flexible hours, associate discount, and eligibility for medical

Qualifications

• Strong customer service mindset and ability to help others.
• Ability to coach and motivate associates in a fast-paced store.
• Clear communication and problem-solving to resolve customer concerns.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities to meet needs.
• Ensure accurate transactions, returns, exchanges, and service recovery.
• Maintain merchandising and stock organization in support areas.
• Troubleshoot register issues to minimize service disruptions.
• Support scheduling and coverage for breaks and peak times.
• Partner with leadership to address service or execution gaps.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Job description

Burlington is hiring a Full-Time Customer Experience Lead in Sumter, SC. You’ll lead front-end operations, oversee checkout flow, and coach associates to deliver fast, friendly service. The role requires adapting to daily priorities, resolving customer concerns, and maintaining store readiness for customers.

Join a team that values a customer-first mindset, operational accuracy, and teamwork. Benefits include competitive pay, flexible hours, associate discount, and eligibility for medical