Customer Experience Lead, Front-End Ops & Team Coaching

Burlington; Broken Arrow (OK); Presencial; USD 1.515.000 - 2.066.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Flexible hours

Medical + 401(k)

Paid time off after 1 year

Paid holidays

Paid sick time

Descripción de la vacante

Burlington Stores is hiring a Full-Time Customer Experience Lead to guide front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain smooth operations, deliver fast, friendly transactions, and uphold safety and policies. Competitive wages, flexible hours, and an associate discount accompany benefits.

Formación

• 1+ years of retail experience preferred.
• Strong customer service mindset.
• Ability to lead, coach, and motivate associates.
• Ability to troubleshoot routine register issues.
• Flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Troubleshoot routine register issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Team coordination

Descripción del empleo

Burlington Stores is hiring a Full-Time Customer Experience Lead to guide front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain smooth operations, deliver fast, friendly transactions, and uphold safety and policies. Competitive wages, flexible hours, and an associate discount accompany benefits.